Refund policy

We have a 30-day return policy for new and unused items in its original unopened packaging.

To be eligible for a return, your item must be in the same condition that you received it, new and used, sealed, and in its original packaging. 

To start a return, you can contact us at returns@tokrfilters.com 

If your return is approved, we’ll provide you with a return shipping label and detailed instructions on how and where to send your return. Please note that items sent back without prior return approval will not be accepted.

• Please note that you will be responsible for shipping costs for returns. The cost of shipping will be deducted from the refund. However, if the return or exchange is due to our error or a defect, you won’t incur any shipping charges.
• A restocking fee of 15% will be deducted from your refund based on the retail price of the item prior to any discounts.

Non-returnable items 

Items that have been used and/or removed from its original packaging cannot be returned. There is no exception to this. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at tokrfilter@gmail.com.